Solgari transforms Microsoft Teams into a comprehensive customer engagement hub by integrating all communication channels—including voice, SMS, WhatsApp, and social media—within a single, unified interface. This native application enhances the Microsoft Teams experience, enabling businesses to interact with customers seamlessly across multiple platforms.

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Key Benefits & Features

• All-Channel Communications: Engage customers through their preferred channels, such as voice, SMS, WhatsApp, Facebook Messenger, and more, all accessible directly within Microsoft Teams.
• Enhanced Agent Productivity: Access complete contextual data from previous interactions, empowering agents to deliver rapid resolutions and improve customer satisfaction.
• Robust Contact Center Functionality: Enjoy full inbound and outbound contact center capabilities integrated seamlessly with Microsoft Teams. This means you can manage direct conversations, handle escalations, and control communications—all from one unified platform.
• Tier 1 Carrier-Grade Quality: Ensure exceptional voice quality and reliability with carrier-grade service levels that are built into the integration with Microsoft Teams, guaranteeing a smooth and dependable experience.
• Rapid Deployment: Achieve quick implementation with Solgari's as-a-service technology, allowing your business to be operational within days and reducing IT overhead.

Designed for desktop use within Microsoft Teams, Solgari is ideal for organizations aiming to modernize their customer service and sales operations. By providing a unified platform for all customer interactions, Solgari enhances both customer and employee experiences, driving business growth and operational efficiency.

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